Emergency Plumbing Service ("we," "us," or "our") operates a free service that helps homeowners connect with independent, local plumbing service providers. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website or submitting a request, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly and information collected automatically:
- Information you give us: your name, phone number, ZIP code, email (if provided), the type of service you request, and any details you include in a form or phone call.
- Information collected automatically: IP address, device and browser type, pages viewed, referring URL, and similar analytics data gathered through cookies and tracking technologies.
2. How We Use Your Information
- To connect you with one or more independent local service providers that may be able to assist with your request.
- To contact you by phone, text, or email about your request and the connection.
- To operate, maintain, and improve our website and services.
- To measure advertising performance and conversions.
- To comply with legal obligations and prevent fraud or misuse.
3. How We Share Your Information
Because our core service is connecting you with providers, we share the information you submit with one or more independent local service providers so they can contact you about your request. We may also share information with:
- Service vendors that help us operate the site (hosting, analytics, call routing, lead delivery).
- Advertising and measurement partners (for example, Google) as described in the Cookies section.
- Authorities when required by law, or to protect our rights, users, or the public.
We do not sell your personal information in exchange for money. Some sharing for advertising may be considered a "sale" or "sharing" under certain state laws; see "Your Rights" for how to opt out.
4. Calls and Text Messages
By submitting your phone number through our form or by calling us, you consent to be contacted by us and by the independent service provider(s) we connect you with at the number provided, including by automated technology, prerecorded messages, and SMS text, for the purpose of responding to your request. Consent is not a condition of any purchase. Message and data rates may apply. You may opt out of texts at any time by replying STOP, and you may ask any caller to stop contacting you.
5. Cookies & Advertising
We use cookies and similar technologies for analytics and advertising, including Google Ads conversion tracking, which records actions such as phone-call clicks and form submissions to measure and improve our campaigns. These partners may set their own cookies. You can control cookies through your browser settings and can learn about Google's practices and opt-outs at Google Ads & cookies.
6. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain sharing or targeted advertising. To exercise these rights, contact us using the details below. We will respond as required by applicable law. We do not knowingly collect information from children under 13.
7. Data Security & Retention
We use reasonable administrative and technical measures to protect your information, though no method of transmission or storage is completely secure. We retain information for as long as needed to provide the service and meet legal requirements.
8. Terms of Service
Your use of this website and the Service is also governed by our Terms of Service, which describe that we are a referral service rather than a contractor, your responsibility to verify any provider's licensing and insurance, and the limitations of our liability. Please review them together with this policy.
9. Contact Us
Questions about this policy or your information? Contact us at:
Emergency Plumbing Service
Email: privacy@example.com
Phone: (800) 555-0199
[Mailing address]