Welcome to Emergency Plumbing Service. These Terms of Service ("Terms") govern your access to and use of our website and the free referral service we provide (collectively, the "Service"). Please read them carefully.
1. Acceptance of Terms
By accessing the website, submitting a request, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
2. Description of the Service
Emergency Plumbing Service ("we," "us," or "our") is a free service that helps homeowners connect with independent, local plumbing service providers. We are a referral and matching service only. We do not perform plumbing work, employ providers, set their prices, or supervise or control the work they perform.
3. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that the information you provide is accurate and that you are requesting service for a property you are authorized to act on behalf of.
4. Your Responsibilities
- Provide accurate and complete information when submitting a request.
- Verify any provider before hiring. It is your responsibility to confirm that a provider holds the licenses, insurance, and qualifications required for your job.
- Negotiate and agree on all pricing, scheduling, scope, and terms directly with the provider.
- Comply with all applicable laws when using the Service.
5. Independent Providers
All providers are independent third parties and are not our agents, employees, partners, or representatives. We do not endorse, recommend, or guarantee any provider, and we are not a party to any agreement you enter into with a provider. Any dispute regarding work performed, pricing, or conduct is solely between you and the provider.
6. Communications Consent
By submitting your information, you consent to be contacted by us and by the provider(s) we connect you with at the phone number and email you provide, including by phone, prerecorded message, and SMS text, for purposes of responding to your request. Consent is not a condition of any purchase. Message and data rates may apply, and you may opt out at any time. See our Privacy Policy for details.
7. Prohibited Uses
- Submitting false, misleading, or fraudulent information.
- Using the Service for any unlawful purpose or to harass providers or staff.
- Attempting to disrupt, scrape, reverse-engineer, or interfere with the website or its security.
- Reproducing or republishing site content without permission.
8. Intellectual Property
The website, including its text, design, logos, and graphics, is owned by us or our licensors and is protected by applicable laws. You may not use our marks or content without prior written permission.
9. No Warranty
The Service and website are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any provider will meet your expectations. We do not warrant or guarantee any work performed by any provider.
10. Limitation of Liability
To the maximum extent permitted by law, Emergency Plumbing Service and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any damages arising from work performed by a provider, your reliance on the Service, or your inability to use the Service. Where liability cannot be excluded, our total liability is limited to the greater of the amount you paid us (which is typically zero, as the Service is free) or one hundred U.S. dollars.
11. Indemnification
You agree to indemnify and hold harmless Emergency Plumbing Service from any claims, losses, or expenses arising out of your use of the Service, your violation of these Terms, or your dealings with any provider.
12. Governing Law & Changes
These Terms are governed by the laws of [State/Jurisdiction], without regard to conflict-of-law rules. We may update these Terms at any time; the updated version takes effect when posted, and your continued use of the Service constitutes acceptance of the changes.
13. Contact Us
Questions about these Terms? Contact us at:
Emergency Plumbing Service
Email: support@example.com
Phone: (800) 555-0199
[Mailing address]